Frequently Asked Questions

Orders

How can I track my order?

As soon as your order is shipped, you will receive an email with your tracking number. You can track your package directly via the provided link.

Can I modify or cancel my order?

Modifications or cancellations are only possible within 24 hours of placing the order. Please contact us quickly via our contact page.

My order is delayed, what should I do?

If your order exceeds the estimated delivery time, please contact us with your order number. We will do our best to assist you.

Products

How do I choose my size?

Each product page has a detailed size guide. If in doubt, we recommend taking the next size up.

Are the colors true to the photos?

We do our best to accurately represent the colors. Slight variations may exist depending on your screen.

Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Are my payments secure?

Yes, all payments are secured via the SSL protocol and processed by Shopify Payments.

Returns

How do I return an item?

Please consult our Shipping & Returns page for the complete procedure.